1. Personal Information
“Personal information” refers to any data that identifies you or could reasonably be used to do so. This information is gathered, stored, and managed by Us when you place a booking. Examples include your name, postal address, and phone number.
When booking through our website, you must provide specific details that enable us to offer you a swift service. The information we collect may include your name, age, birth date and place, as well as your contact details such as email, address, and phone number.
Additionally, we gather certain details from your device when you access our platforms, even if no booking is made. This may include your IP address, browser type, and language preferences. In some cases, we may also receive information from third parties or collect additional data automatically.
2. Personal Information You Provide
We collect and store the information you share with us. When making a booking, we require at least your name, email address, phone number, pick-up and drop-off locations, and payment details. Additionally, we may ask for your home address, flight number, date of birth, and the names of any accompanying passengers.
If you contact us via phone, email, or social media, we will also collect any information you provide during those interactions.
Following a booking, we may invite you to leave a review or share feedback about your experience. This helps us improve our services and ensures future customers receive the best possible experience.
There are other instances where you may voluntarily provide us with information. For example, when browsing on a mobile device, you can choose to share your current location to enhance our service. Additionally, creating a user account allows you to review and manage your bookings, save personal preferences, and simplify future reservations.
2.1. Personal Information You Provide About Others
If you add an additional passenger or book on behalf of someone else—such as a friend, family member, or colleague—please ensure they are aware of this and agree to how we handle their personal information, as outlined in this Notice. It is your responsibility to obtain their consent.
3. Personal Information We Collect Automatically
When you make a booking, we log details about the platform you used and how you arrived there—for instance, whether you accessed it through another website.
Even if you do not complete a booking, we may still automatically gather certain data when you visit our platforms. This can include your IP address, the pages you viewed, the browser you used, and details about your interactions, such as clicks. We may also collect information about your computer’s operating system, application version, language preferences, device-specific settings, and unique device identifiers.
If you are using a mobile device, we may gather location data. Additionally, we may analyze and process basic details regarding the apps installed on your device, such as their names, descriptions, and categories.
4. Personal Information We Receive from Third Parties
We may also obtain certain details about you from social media platforms, business partners, subsidiaries of the Buswander.com and other third parties. For example:
We collaborate with affiliate partners to offer our services on external platforms. If you make a booking through one of these platforms, we may share your personal data with them, and they may, in turn, share your information with us.
Transport Service Providers handling your booked services may need to provide us with details about your booking—for instance, in cases involving customer service disputes.
Our business partners may also supply us with information that helps us deliver promotional content and targeted advertisements.
We may combine this data with the information you have directly provided to us.
5. Why Do We Collect and Use Your Personal Information?
We collect your personal information to facilitate your ground transportation booking (as well as any additional services related to your reservation).
Additionally, we use your personal details to ensure you have the best possible experience when using our services. This includes:
Communicating with you, including providing updates and important information about your booking.
Informing you about our latest deals and special promotions.
Customizing our services to better match your preferences and needs.
Responding to your inquiries and offering any necessary customer support.
6. How We Use Your Personal Information
Your personal data may be utilized in the following ways:
a. Bookings: Your information is used to process and manage your reservations, ensuring the necessary details are shared with the transportation provider and driver. This also includes sending communications such as booking confirmations, updates, and reminders.
b. Customer Support: Our service teams require access to your details to assist with bookings and address any inquiries before, during, or after your trip.
c. Customer Feedback: We may contact you with a brief questionnaire regarding your booking experience to help us enhance our services and improve those offered by our business partners.
d. User Account Features: Creating an account on our platform allows you to store personal details, manage bookings, access exclusive deals, and customize settings for a smoother experience.
e. Marketing and Promotions:
e.1. We may send updates via phone, email, or SMS (based on the provided contact details) regarding our latest offers, discounts, and services, including those of our affiliate partners. You can opt out anytime via the “unsubscribe” link or through our Data Subject Request Portal.
e.2. We may notify you about services related to your booking that you haven’t yet purchased.
e.3. Relevant offers may be displayed on our platforms or third-party sites, including social media.
e.4. You may be invited to take part in promotions such as referral programs or competitions.
f. Communication: We may reach out to you via phone, email, or SMS for various purposes, including:
f.1. Addressing and resolving your inquiries.
f.2. Sending reminders about unfinished bookings to assist you in completing them.
f.3. Requesting feedback through surveys or reviews.
f.4. Providing essential booking details, including contact information for support.
f.5. Sending a summary of previous reservations.
f.6. Delivering administrative messages, such as security updates or service tips, even if no future bookings are planned.
g. Market Research: You may be invited to participate in research studies, and any additional data collected will be used only with your consent.
h. Fraud Prevention: Your personal information is used to detect and prevent fraudulent or unauthorized activities, as well as to verify users and bookings for security purposes. In some cases, this may result in temporary booking suspensions.
i. Service Enhancements: We analyze collected data to optimize our platforms, ensuring a more user-friendly and efficient experience.
j. Customer Reviews: Following your booking, we may request a review of our services or those of our partners. These reviews assist future customers and help improve service quality. Reviews may be published per our Terms and Conditions, with options to remain anonymous or display only your first name and country.
k. Call Recording: For training and quality assurance purposes, phone calls may be recorded or monitored. Recordings are automatically deleted after a set period unless retained for legal or fraud-related reasons.
l. Legal Obligations: In certain circumstances, we may use your personal data to address legal disputes, regulatory investigations, compliance matters, or to ensure adherence to our terms and conditions.
Legal Basis for Processing Personal Data
7. How We Share Your Personal Information
To provide our services effectively, we work with various business partners, and in certain instances, we may share your personal data with them. In most cases, this involves forwarding your booking details to the relevant partners who assist in fulfilling your service request. Additionally, we may share your information with third parties, including payment processors, advertising partners, subsidiaries of Buswander.com, and, when required, relevant authorities.
8. Who We Share Your Personal Information With – And Why
To provide our services effectively, we may share your personal information with the following third parties:
a. Transport Service Providers
We share relevant details with the Transport Service Providers responsible for your ground transportation and related services. These details may include:
If a dispute arises regarding your booking, we may also share relevant information with the Transport Service Providers, such as your booking confirmation or details related to your complaint. Any data you provide directly to these providers will be subject to their privacy policies.
b. Business Partners
We collaborate with partners worldwide. These partners may:
When you book through a partner’s platform, your data will be handled in accordance with their privacy policy.
c. Government and Law Enforcement Authorities
We may disclose your personal information if required by law or regulatory enforcement. This may include:
d. Third-Party Service Providers
We engage third-party providers to process personal data on our behalf, supporting:
These third parties are bound by confidentiality agreements and cannot use your data for other purposes.
f. Advertising Partners
We may share personal details, such as your email, with advertising partners to ensure relevant ads are displayed. This includes working with ad networks and analytics providers to improve our marketing strategies. These partners are bound by confidentiality agreements and cannot use your data beyond these purposes.
g. Payment Processors & Financial Institutions
We collaborate with third-party payment processors to facilitate transactions. If you or your bank request a chargeback, we may share booking details, such as:
Additionally, we may share data with financial institutions to detect and prevent fraudulent activities.
9. How We Utilize Mobile Devices
We provide free applications for various mobile devices, along with mobile-friendly versions of our website for seamless browsing on smartphones and tablets. These platforms collect and process your personal information similarly to our other services, while also enabling you to locate local ground transportation based on your real-time location.
To enhance your experience and deliver more relevant marketing, we may implement ‘cross-device tracking.’ This means we analyze how you interact with our platforms across different devices—for example, linking data from your smartphone and desktop. We may use cookies for this purpose, but not always (for further details on cookies and related technologies, refer to our Cookie Statement).
To personalize our newsletter with deals that align with your interests, we consider your searches and bookings across multiple devices when you're logged into your account. If you’d prefer not to be tracked this way, you can sign out before browsing or unsubscribe from our newsletter.
Cross-device tracking may also result in personalized advertisements appearing on various devices based on your activity. If you wish to prevent this, you can opt out of the NAI (Network Advertising Initiative) behavioral advertising program. Please note that simply logging out of your account will not disable this feature.
10. How Do We Protect Your Personal Information?
We implement robust business systems and procedures to ensure your personal data remains secure, safeguarding it from unauthorized access or misuse in compliance with European data protection regulations. Our security measures include both technical and physical restrictions, allowing access to personal data only for authorized personnel and strictly for legitimate, approved purposes.
11. How Do We Handle Children’s Personal Information?
Our services are not intended for children under 16. If a minor under this age wishes to use our services, they must do so under the supervision of a parent or guardian. In some cases, we may receive information about children, such as through a booking or a customer service inquiry. When this occurs, we collect and process such information only with the explicit consent of a parent or guardian. If we become aware that we have received personal data from a child under 16 without proper consent, we reserve the right to delete it.
12. How Can You Manage the Personal Information You’ve Shared with Us?
Subject to legal limitations, you have the right to access, amend, or delete your personal information, as well as to object to its processing. You can exercise these rights through our Data Subject Access Portal. To protect your data, we may request additional information to verify your identity, and we will process your request in line with Dutch data protection laws.
You can modify or delete your user account at any time by logging into our website.
When booking or requesting a quote, you’ll have the option to opt in for marketing emails. If you no longer wish to receive them, you can unsubscribe anytime via the “unsubscribe” link in our emails or update your preferences in your account settings.
Buswander is responsible for managing personal data across its platforms.
If you have any questions, concerns, or feedback regarding our privacy practices or this Privacy Notice, please contact us at info@buswander.com, using “Privacy” as the subject line. We’ll respond as soon as possible.